Wow, $7,000 to recover a hard drive is a lot. Does it involve a lot of time-intensive labor? Economically, I'm worried that since this service is free, people

Wow, $7,000 to recover a hard drive is a lot. Does it involve a lot of time-intensive labor? Economically, I'm worried that since this service is free, people will submit drives that have nowhere close to thousands of dollars of value, because it's free so why not? Then if they're overloaded with requests, the company cannot prioritize which drives to save first. Maybe it would be better to offer a heavy discount rather than provide it for free?