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The article doesn't mention providers dealing directly with the customer to avoid paying a percentage to the app. In any service business like housekeeping whe
by s17n 9y ago
The article doesn't mention providers dealing directly with the customer to avoid paying a percentage to the app. In any service business like housekeeping where you have a long term relationship between the customer and the provider, this is going to be an issue.
The article indirectly discusses this by talking about how an app can provide value to pros in specialties with various characteristics, but I think that it should have started with by saying "if you think you can take a 30% cut of every transaction in a service business without actually providing substantial value in every transaction, it's not going to happen."
- nkrisc 9y agoIf I recall, this is one of the problems Homejoy had. What incentive was there to keep using a matchmaker once you've found your match? It was beneficial for both parties to form their own, direct relationship.