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Fun plot twist about at least self hosted Gitlab.. You are charged per user. When you install on your own server, it automatically makes an "admin" user. And t
by brianwawok 9y ago
Fun plot twist about at least self hosted Gitlab..
You are charged per user. When you install on your own server, it automatically makes an "admin" user. And then you get billed for this user. Despite never using him or doing anything with him, apparently a shell of a user costs a $4 licensing cost per month.
They really need to clean up the setup workflow, I have literally never used a piece of software that charged for a default account no one uses.
Fun plot twist: They let you go over your license count, and if I am reading billing correctly will bill you when you do a yearly renew for a full YEAR penalty for any user that went over, even if you added that user on the last possible day of the year. So day 364 of license.. add 1 user over license... your next license will have a penalty of 1 full year for that user. You need to go and add a user manually on the website which does some kind of weird proration to not pay this penalty.
Send feedback but not too hopeful it was heard, so always the post to hacker news plan...
- mattl 9y agoI typically make the default user my account, but you can also delete that account if you like I believe.
- brianwawok 9y agoBut opps you went over your license count by 1 when creating your user, so your next renewal you will pay a penalty for that admin user.
- Sir_Substance 9y agoI understand that this is a flaw, and indeed a billing-related flaw at that, and I agree it merits fixing and maybe even some refunds/discounts to make up the difference. But at the same time, you seem to be super-concerned about what is essentially a one-time overcharge of (apparently) between $4 and $48, and I feel like I would struggle to muster the emotion you seem to feel over that. If you're posting this at work you may have just wasted more than $4 worth of your salaried time making these posts and reading the responses. I get what you're saying, but I raise my eyebrow over the vitrol with which you say it, and wonder if perhaps there's something else you're not telling us?
- BinaryIdiot 9y agoNot only that but I'd be willing to bet the $48 that if an email is sent regarding what happened that they would adjust the bill and all would be well. It's a silly flaw but I don't think I'd rake them over the coals for it.
- brianwawok 9y agoI sent an email. I was told I could use or delete that account. No offer was made to adjust a bill, which is rage inducing.
- jschulenklopper 9y agoDid you ask for an adjustment? I guess they can't read your mind, and thus they don't know that you're hoping to get that reduction. If you gently ask them, they can consider your direct request.
- Sir_Substance 9y ago>No offer was made to adjust a bill, which is rage inducing. Is it? Well, ok then. Let's never do business, captain shortfuse.
- brianwawok 9y agoNot one time, its a yearly overcharge. So $4 per month for life for an admin account with an email address @example.com that does nothing (or $19 for EEP)
- Sir_Substance 9y agoWe've already established that you can delete or repurpose the account. If you don't do that after discovering this for the first time, I have to assume you're wallowing in victimhood for the fun of it.
- riffic 9y agoPlease do not spread misinformation via HN. Self-hosted GitLab CE (Community Edition) is and remains free
- brianwawok 9y agoDo you even go to their page? https://about.gitlab.com/products/ https://about.gitlab.com/products/ Look at EES and EEP
- riffic 9y agoThank you. I'm aware that Enterprise Edition exists, although your comment relies on the reader to assume that as well.
- koolba 9y agoEither you really have no clue what you're talking about (GitLab CE is totally free, both as in beer and speech) or this is some clever guerilla marketing by GitLab. If it's the latter, color me impressed!
- brianwawok 9y agoGitlab EES and EEP are not free
- petepete 9y agoClue's in the name.
- rob 9y agoThe user/username is really "admin", or do you mean they create a default account that's an administrator? (never used the self-hosted version.)
- avar 9y agoHow is charging for the maximum active users in a year unusual when you're buying a yearly site license priced based on the number of users? How do you propose this should work?