> Mr./Mrs. Kentucky might crack a joke Call centers insist so much on following scripts that I am not sure there would be opportunities to make jokes even if t

> Mr./Mrs. Kentucky might crack a joke Call centers insist so much on following scripts that I am not sure there would be opportunities to make jokes even if the person was in the same country as you. Also, do you think that Americans want to hear a Kentucky accent? I would rather speak to a foreigner than hear someone with a village accent from my country. Those places have a reputation for low education and low culture, and so it is hard for customers to trust any employee with that accent who claims he can help you. I know that call centers have moved to my country and to the Philippines because English speakers in these countries have a more "neutral" accent.