3 ms·

Postmates support used to be great - call a number from within the app, talk to a real person, get your issue resolved while on the phone. Now their support is

Postmates support used to be great - call a number from within the app, talk to a real person, get your issue resolved while on the phone. Now their support is almost nonexistent. I've also noticed their emails trying to get me to refer friends have increased to almost daily. Which is obnoxious. And they aren't even good deals - get 5 friends to order within a week for $15 delivery credit? It used to be I get $10 credit, my friend got $10 credit. I pretty much only use them when they offer free food - combined with my insane amount of delivery credit, and I pretty much just pay to tip the driver. A year ago they delivered food right to my hospital room. I'm about to head back in for an extended stay, so I'm hoping they still do that. 2015 Postmates was great. 2017 Postmates is almost useless.

aphextron 9y ago
>I pretty much only use them when they offer free food - combined with my insane amount of delivery credit, and I pretty much just pay to tip the driver. This is basically every order on Postmates at this point. No one is actually paying their insane delivery fees. I worked as a driver for a few weeks in Berkeley and it was like clockwork. Postmates sends out a free credit promo, get a bunch of ultra cheap short orders, and make like $6 to deliver someone an Iced Tea. There's no possible way the economics can work out for this.
- in_cahoots 9y ago
  Sounds like they're trying to artificially inflate their metrics to keep investors happy. New customers and more orders = growth, even if they're burning a ton of cash to get it.
ChuckMcM 9y ago
> Postmates support used to be great - call a number from within the app, talk to a real person, get your issue resolved while on the phone. Now their support is almost nonexistent. Pretty much says that they are walking dead. As a service business, service is the only differentiation and it costs. That is why these businesses spend huge amounts of time on process to minimize service problems, monitoring and metrics to get to problems before they become service issues, and then maximizing the likelihood that a service call can be resolved satisfactorily in short order. It does not sound like they have internalized any of those requirements.

aphextron 9y ago

>I pretty much only use them when they offer free food - combined with my insane amount of delivery credit, and I pretty much just pay to tip the driver. This is basically every order on Postmates at this point. No one is actually paying their insane delivery fees. I worked as a driver for a few weeks in Berkeley and it was like clockwork. Postmates sends out a free credit promo, get a bunch of ultra cheap short orders, and make like $6 to deliver someone an Iced Tea. There's no possible way the economics can work out for this.

in_cahoots 9y ago
Sounds like they're trying to artificially inflate their metrics to keep investors happy. New customers and more orders = growth, even if they're burning a ton of cash to get it.

ChuckMcM 9y ago

> Postmates support used to be great - call a number from within the app, talk to a real person, get your issue resolved while on the phone. Now their support is almost nonexistent. Pretty much says that they are walking dead. As a service business, service is the only differentiation and it costs. That is why these businesses spend huge amounts of time on process to minimize service problems, monitoring and metrics to get to problems before they become service issues, and then maximizing the likelihood that a service call can be resolved satisfactorily in short order. It does not sound like they have internalized any of those requirements.