They may say yes, but then still use backchannels like email and phone to get things done. Which makes the items on the platform out-of-date, underused, or plai

They may say yes, but then still use backchannels like email and phone to get things done. Which makes the items on the platform out-of-date, underused, or plain wrong. And items people actually put on the platform won’t get done or updated without also writing emails or calling. It takes time to get everyone on board, but if the platform works well people will change.