You aren't wrong, but tools people hate will get used as little as possible. With Basecamp for example, people might create tickets but then all the discussion

You aren't wrong, but tools people hate will get used as little as possible. With Basecamp for example, people might create tickets but then all the discussion about them is done via email rather than the ticket itself. It's enough to not get fired but still an overall poor result for the company. A little while ago I wrote some docs for a project, a simple markdown readme basically, but the boss decided that all documentation has to be in sharepoint, so I converted it to a word doc and threw it in sharepoint. My takeaway lesson was not to not document anything though because I hate using sharepoint and Word for. A top down command like "use x or get fired" isn't particularly helpful, making the right thing to do the easiest thing to do generally is though.