Run into this sort of problem all the time using Jira service desk, internal view of a ticket is new comments add to the bottom, customer view of the same ticke

Run into this sort of problem all the time using Jira service desk, internal view of a ticket is new comments add to the bottom, customer view of the same ticket is that comments add to the top. Results in everyone using 'please see below' or 'above' and everyone being confused