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Remember, it's Apple, no dissent is allowed. Frankly, most companies would probably do the same thing. You wouldn't want a highly negative thread in your forum
by asnyder 16y ago
Remember, it's Apple, no dissent is allowed.
Frankly, most companies would probably do the same thing. You wouldn't want a highly negative thread in your forums. That might make potential customers question their zeal and wait for the next model before they make their purchase. Definitely not something you want if you're in the business of releasing new phones every year or so.
- mcknz 16y agoA smart company would use its own forums to respond directly to its customers.
- napierzaza 16y agoI'm sure that they will respond publicly to this. They already did, and they might very well change direction. But it's not too reasonable to expect a whole organization to do an about face within 24 hours of a bad review from CR. Apple likes to shoot first and ask questions later. They banned a number of apps and only reversed the ruling after PR problems. So we'll see if this happens.
- Terretta 16y agoIn theory these are user volunteer help forums, not "oh look at that article over there" forums. I've been lurking on the iPhone 4 boards since launch. Apple is leaving extremely negative threads open and active. They generally do not leave threads that are begun as pointers to, and discussions on, outside sources.
- neonfunk 16y agoAdmittedly, I remember being surprised both when Apple opened up ratings/reviews for its own products on store.apple.com, and also when their apps on the App Store followed all of the same rules as 3rd party apps. Both instances seemed atypical for a company that loathes imperfection, or the appearance thereof.