I work in office but regularly communicate with an outstanding remote employee. Any time we have an issue or project to discuss, she'll call me up and we eithe

I work in office but regularly communicate with an outstanding remote employee. Any time we have an issue or project to discuss, she'll call me up and we either start or end the conversation with some scuttlebutt (5-10 minutes). As a result of her friendliness and kindness, any time she calls or needs to ask for something I am eager to help. Likewise, if I need something from her I am not afraid at all to reach out. It takes a lot of patience and kindness to build that relationship, and she does this with everyone - coworkers, clients, etc. Having that kind of relationship is key to her productivity.