Way late on this, but this thread has been referenced in things like Oren Ellenbogen's Software Lead Weekly, so maybe the reference will help someone... Bob S

Way late on this, but this thread has been referenced in things like Oren Ellenbogen's Software Lead Weekly, so maybe the reference will help someone... Bob Sutton's "The No Asshole Rule" calls this TCA - total cost of assholes. TCA incorporates the cost to replace people who leave because of the asshole, time spent by manager calming people down and cleanup, customer relastionship issues, etc. 10x, 100x revenue is only one piece of the story.