Thanks for the links. Assuming close cooperation between the telecom companies and the national security agencies is the direction you want things to go, there'

Thanks for the links. Assuming close cooperation between the telecom companies and the national security agencies is the direction you want things to go, there's definitely room for improvement. In the Bloomberg article, improvement is what's happening. Expecting perfection out of the gate--or even at any given time--is setting someone up for failure. If this is something you care about, what you can focus on is that they're making changes to improve the situation: they're actively responding to correcting and preventing these kinds of mistakes in the future. Unless they're omniscient and omnipotent, it's really all they can do. This applies to work in general, not just security.