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I have long ranted here (check my posting profile) about the touch bar. I really don't want it, desperately. I literally stopped using my MBP without an externa
by SomeHacker44 9y ago
I have long ranted here (check my posting profile) about the touch bar. I really don't want it, desperately. I literally stopped using my MBP without an external keyboard and mouse/trackpad at every practical opportunity.
Worse, the keyboard is fragile. Mine recently had its left arrow key become stiff in one corner. I couldn't do anything to get it to go back to normal nor pry the key cap off to see if a bit of dirt had got underneath. I went to the Genius Bar which told me the keyboard was unrepairable and the only way to fix it was, literally, to replace the entire top case of the computer. He did say they could try something to fix it in the back with some special tools. The first try it was fixed, but the key cap was only half attached. The second try it was basically entirely broken and only worked with extremely hard presses. At this point the Rep said it had to be sent in for repairs. I said try it one more time. This final time it was better but still terrible and worse than when I brought it in. So I took it home, dd'd the disk to another one (use rdisk!) and dropped it off for repair. Well, a few days later I am told I need to pay $99 and use an AppleCare+ incident to fix the broken keyboard that the Genius broke. I spent hours on the phone with Apple explaining what happened. Well, two weeks later I got the laptop back because their system kept saying it's not ready despite being back at the Apple Store four days after drop off. What a total joke.
I hate the new MBP, keyboard and touch bar. Give me a bit more thickness, a regular keyboard, and high repairability.
- michaelmrose 9y agoThis sounds like a ridiculously bad build quality and service for what you presumably paid.
- bouke 9y agoThe B key had a similar issue on my 2016 MBP with Touch Bar, sometimes it wouldn't register my presses and other times it registered two presses. I took it in for repair, and indeed the whole top case was replaced. Now the B key is working again. However other keys randomly feel "smushy", "not clicking" as I press them. There can't be any dirt in the keyboard, I'm very strict on keeping my keyboards clean. Until now, the issue was resolved by bashing the keys a few times on all corners. However I'm worried that the keyboard won't last as long as to be expected of a laptop. Yay on the repairability and reliability of these new keyboards.
- misingnoglic 9y agoTo be fair, whenever they bring out the special tools, it's generally preempted by "if it doesn't work it's on you."