4 ms·

Can you describe what you mean by escalations?

• jacobush 9y ago
  Probably incidents which are escalated all the way to rapid fix by programmers.
• enraged_camel 9y ago
  An escalation is an issue that cannot be fixed by a support engineer using regular troubleshooting methods and known fixes and has to be escalated to the development team. They are usually extremely costly and disruptive.
  • e59d134d 9y ago
    Exactly this.