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We decided against 'no-reply' emails when we started our business 6 years ago and it's been a great way to get our customers to engage with us. Every email we
by sparrish 9y ago
We decided against 'no-reply' emails when we started our business 6 years ago and it's been a great way to get our customers to engage with us.
Every email we send out has a blurb like this:
"Please let us know if you have any questions. You may reply to this email or reach us at support@..."
Yes, we get some bounces and vacation/out of office auto-replies but the benefits far outweigh having to delete a few auto-replies that got through the filters.
- tmnvix 9y agoAre you dealing with 10s, 100s, or 1000s of customers?
- sparrish 9y ago1000s
- Silhouette 9y agoYes, we get some bounces and vacation/out of office auto-replies but the benefits far outweigh having to delete a few auto-replies that got through the filters. This has been our experience as well, though maybe it's different for purely B2B communications. We're mostly B2C, and we've never found out-of-office replies to be a significant problem.