4 ms·

What do you like about them?

snapetom 9y ago
Being in Seattle, they're the local airlines for me, so a lot of my flights go through them. They have top to bottom great customer service - from the call centers to check in staff to flight attendants. Everything just works with them. I've had odd requests/problems here and there before, and the call center staff really try to work with you to solve the problem. And they're US based, not a call center in India. I also never get the feeling the check in agents are just mailing it in. I've had bad experiences before with agents before (a tired AA agent once just through my suitcase on to the belt right after I told him I was checking in a firearm), but it seems Alaska cares a lot more and they're better trained (more consistent). They also are a great community partner here and sponsor a lot of events and organizations including things like Pride celebrations.
praneshp 9y ago
At least in SJC, they are the only airline that consistently loads from both ends of the plane. I like them for that.
- deadc0de 9y ago
  Really? I fly about two times a year to HI - never happened. But anyways, my favorite airline, the companion ticket thing rocks (especially to HI)!
  - praneshp 9y ago
    Ha for the companion ticket I prefer Southwest (though it's a slight chore to get the companion pass). They don't fly to HI though.
spraak 9y ago
I also really like them as an Airline, and use them often to go to and from Hawai'i. Their staff is usually very kind and the planes are clean. I don't remember the seat sizes.. I am not a 'big' person so not an issue for me (at least yet)
- mataug 9y ago
  They get the basics right. The seat sizes aren't anything special but that's okay for most people.
mataug 9y ago
I love Alaska as well. They have amazing customer support. I was stranded in SF some time ago because someone broke into my car and stole my stuff. I had an onward flight to NYC the next day. So I called Alaska and told them that I needed a flight back home since I can't make it to NYC. The person on the phone without hesitation re-booked me on the next flight back and even refunded the difference. No change fees and no extras. I was flying coach.
vadym909 9y ago
They're like McDonalds. Not fancy but consistent in getting you there, OK service and no attitude.

Being in Seattle, they're the local airlines for me, so a lot of my flights go through them. They have top to bottom great customer service - from the call centers to check in staff to flight attendants. Everything just works with them. I've had odd requests/problems here and there before, and the call center staff really try to work with you to solve the problem. And they're US based, not a call center in India. I also never get the feeling the check in agents are just mailing it in. I've had bad experiences before with agents before (a tired AA agent once just through my suitcase on to the belt right after I told him I was checking in a firearm), but it seems Alaska cares a lot more and they're better trained (more consistent). They also are a great community partner here and sponsor a lot of events and organizations including things like Pride celebrations.

praneshp 9y ago

At least in SJC, they are the only airline that consistently loads from both ends of the plane. I like them for that.

deadc0de 9y ago
Really? I fly about two times a year to HI - never happened. But anyways, my favorite airline, the companion ticket thing rocks (especially to HI)!
- praneshp 9y ago
  Ha for the companion ticket I prefer Southwest (though it's a slight chore to get the companion pass). They don't fly to HI though.

spraak 9y ago

I also really like them as an Airline, and use them often to go to and from Hawai'i. Their staff is usually very kind and the planes are clean. I don't remember the seat sizes.. I am not a 'big' person so not an issue for me (at least yet)

mataug 9y ago
They get the basics right. The seat sizes aren't anything special but that's okay for most people.

mataug 9y ago

I love Alaska as well. They have amazing customer support. I was stranded in SF some time ago because someone broke into my car and stole my stuff. I had an onward flight to NYC the next day. So I called Alaska and told them that I needed a flight back home since I can't make it to NYC. The person on the phone without hesitation re-booked me on the next flight back and even refunded the difference. No change fees and no extras. I was flying coach.

vadym909 9y ago

They're like McDonalds. Not fancy but consistent in getting you there, OK service and no attitude.