> But actually allowing replies to the email itself is just asking to get a lot of low-quality spammy replies that now you have to pay someone to wade through.

> But actually allowing replies to the email itself is just asking to get a lot of low-quality spammy replies that now you have to pay someone to wade through. If I give them my personal email address (risking low-quality spammy email) then they should at least give me a real corporate address when they send me an email, accepting the risk of a low-quality spammy reply. That's power symmetry.