For both customers and 'potential customers' you'd need classification staff to categorize the mail. Their jobs might be made easier by machine learning provid

For both customers and 'potential customers' you'd need classification staff to categorize the mail. Their jobs might be made easier by machine learning providing them a guess to confirm, but it is important to have a human involved as actually intelligent verification (and additional training in some cases). Obviously non-customers would be fed over to either sales directly or a Sales Engineer.