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Perhaps startups should send email from replieswelcome@startup.com to encourage customer feedback and iterate faster? As pg wrote in Do Things that Don't Scale,
by Chirael 9y ago
Perhaps startups should send email from replieswelcome@startup.com to encourage customer feedback and iterate faster? As pg wrote in Do Things that Don't Scale, "The feedback you get from engaging directly with your earliest users will be the best you ever get... That's one advantage of being small: you can provide a level of service no big company can."
- steventhedev 9y agoFor a smaller startup (< 10 people), I'd recommend going with a person's email. Bonus points if you use your own. We do that and get the occasional reply, but when we do, people are usually happy to get a quick, personal response. Once you're larger, using more purpose-suited emails that route correctly is better (e.g. marketing@example.com or billing@example.com routed to the correct customer service teams).
- reaperducer 9y agoI've seen this done a few places. They all used simply "hi@example.com" for their reply-tos.
- stordoff 9y agoPossibly a personal quirk of mine, but I've never really liked that for automated emails. Getting an automated sign-up email from name@company just feels disingenuous to me. Similar with the hi@company suggested below - I've seen hello@company used a lot (PR companies seem to love it) and always found it weird to not know who (person or role) I am addressing.
- steventhedev 9y agoI always tack on a "this email is automated, but responses will be read by a human". You can also set the reply to header for a person/role, so you could use accounts@example.com.