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We do it anyway. It's easy enough to filter those types of emails. I think it's a huge plus for customer service to be able to say "Have a problem or question?
by STRML 9y ago
We do it anyway. It's easy enough to filter those types of emails. I think it's a huge plus for customer service to be able to say "Have a problem or question? Just reply..."
- mikehall314 9y agoSure. And I think that's a better approach, on balance.
- nsxwolf 9y agoHow do you know if you've been filtered? Not getting a response would lead to a lot of frustration.
- STRML 9y agoWe only set really obvious filters, as to filter too little than too much. But of course, it's not perfect every time.
- bitJericho 9y agoHaving worked in email queues, filters are nowhere near good enough. Nothing is more infuriating than wasting hours on bounces.