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Uber's mobile app was hilarious - I got banned just for trying to sign up as a new user. There's a screen where they ask you to click a button to validate your
by rcurry 9y ago
Uber's mobile app was hilarious - I got banned just for trying to sign up as a new user. There's a screen where they ask you to click a button to validate your mobile phone number, I guess they send a code or something, but the UI folks there decided not to have the button give any kind of visual feedback when you click on it. So, I must have had a spotty data connection, and since the button wasn't doing anything I just sat there idly tapping on it waiting for something to happen... suddenly I get a notification that I've been banned for making "too many requests", lol.
I downloaded Lyft, sailed through the registration, and was on my way to where I needed to be about 8 minutes later. I guess it's a good example of how poor UI design can cost you customers because I never bothered going back to try Uber again.
- uncoder0 9y agoI've had the opposite issue. I wanted to use and support Lyft but it appears my phone number has been permabanned from their service. No idea why. I've never used Lyft successfully and have had my phone number for 17 years.