As a former Sony fanboy, Sony Electronics makes the systemic mistake of completely forgetting the customer the moment the hardware is sold (as contrasted with A

As a former Sony fanboy, Sony Electronics makes the systemic mistake of completely forgetting the customer the moment the hardware is sold (as contrasted with Apple, providing ongoing quality services that encourage more hardware purchases). My last straw was buying a Blu-ray player that claimed glorious high quality video and lots of apps/software/content: with anticipation I had it play the included trailer for then-coming-soon movie "Salt", expecting the very best of my then-new 1080p system ... and was dismayed by a horribly grainy 320x240 video. Sony Electronics didn't give a ---- about content, even though the whole point of buying the products was experiencing content.