I've had great support for Google Cloud directly from Google via paid support. Anecdotes are great but it literally says 24/7 support in the article. That seem

I've had great support for Google Cloud directly from Google via paid support. Anecdotes are great but it literally says 24/7 support in the article. That seems like it means there is someone to talk to all day, every day (which is obviously best effort but so are most other products).