It's worst than this. Every large Internet company has this flavor of totalitarian customer-NO-service relationship with their users. It's like you are an ant

It's worst than this. Every large Internet company has this flavor of totalitarian customer-NO-service relationship with their users. It's like you are an ant that they can step on any given Monday at 1:45 PM and Google couldn't care less. And it will not change until either the government intervenes (I hate this solution) or people do exactly as you and I are doing, we do not do business with them no matter how much candy they want to throw our way. I have exactly zero interest in doing business with Google ever again. I don't even look at their new product announcements. I saw what they did to one of our clients about a decade ago. I have never since even looked at a Google service nor recommended them. Search, maps and AdWords are the only things I use. I won't touch anything business critical. When a company deals with their clients the way you might expect a prepubescent third world country dictator might treat his subjects, well, the best idea is to just stay away.