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I don't get how people in this thread keep comparing a paid enterprise product, to a free ad-backed product used by billions of people. The cost you pay is most
by ehsankia 9y ago
I don't get how people in this thread keep comparing a paid enterprise product, to a free ad-backed product used by billions of people. The cost you pay is mostly for the 24/7 support. These are two entirely different services that can't be compared. It's near impossible to provide quality fast support to billions of people for free, especially when there are millions of fake users in the middle trying to use the exact same free systems to abuse and break the system.
- jstewartmobile 9y agoI don't get how people in this thread think "paid enterprise support" means that much. In practice, it typically means having an unempowered third-party enter your problem into the robo-form instead of entering it there yourself. That, and where does it say he was using a free account? A lot of universities are on the paid google suite.
- invisible 9y agoI've had great support for Google Cloud directly from Google via paid support. Anecdotes are great but it literally says 24/7 support in the article. That seems like it means there is someone to talk to all day, every day (which is obviously best effort but so are most other products).