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This. Having been burned by Google in the past I just closed the window when I read "24/7 support." It just seemed like a slap in the face somehow.

by mstade 9y ago

em3rgent0rdr 9y ago
24/7, but for how many weeks? :)
- seanp2k2 9y ago
  Well, you can probably get about 50 weeks* of that if you sign up now. *expected TTL of this product before it gets discontinued Edit: ~source: https://en.m.wikipedia.org/wiki/Category:Discontinued_Google_services https://en.m.wikipedia.org/wiki/Category:Discontinued_Google... I didn't calculate the average lifetime for their discontinued products, but there are many.
  - ucaetano 9y ago
    Are you bundling free consumer products with paid SLA'd enterprise products?
ehsankia 9y ago
There's a difference between 24/7 support for a paid product (50$/year per device), and support for a free internet service backed by ads. Enterprise services get far better support. Personal services are used by literally billions of users, with possibly millions of fake bot accounts spamming all the time, so it's not surprising that sometimes false positives happen. And providing support to billions of people is not easy.
- syshum 9y ago
  >>Enterprise services get far better support. Better is relative. it is accurate to say it is better than the no support they give to free consumers. But it is a far cry from "good" support
  - djsumdog 9y ago
    I agree. I think to CentoOS vs RedHat or any terrible product made by IBM (I'm looking at you WebSphere). I've been at companies where we had multi-million dollar support contracts and it was still next to worthless; involved zipping and shipping tons of logs files, and ultimately was solved with help from people on IRC/StackOverflow or some random forum than by the support company themselves. If you've got good devs and admins, the support is really not all that useful. When it comes to managed chromebooks, I bet you could get a similar cost saving experience if you took one desktop and one linux admin and had them try sourcing chromebook-like PCs, installing Linux on them and experimented giving them to employees only needing access to web apps. Sure you don't get the managed chrome store or whatever, but I bet it'd meet most use cases for a lower cost. Some high schools have managed chromebook programs so there are people out there doing this already.
- mstade 9y ago
  Whoever said anything about free services? Google's cloud services sure ain't free, nor is G Suite. I stopped using Google's free services long ago, and now am fully divested from their paid ones too. I can't possibly imagine recommending any of my enterprise clients use this either, based on my experience of Google's so-called support.

This. Having been burned by Google in the past I just closed the window when I read "24/7 support." It just seemed like a slap in the face somehow.

by mstade 9y ago

This. Having been burned by Google in the past I just closed the window when I read "24/7 support." It just seemed like a slap in the face somehow.

em3rgent0rdr 9y ago

24/7, but for how many weeks? :)

seanp2k2 9y ago
Well, you can probably get about 50 weeks* of that if you sign up now. *expected TTL of this product before it gets discontinued Edit: ~source: https://en.m.wikipedia.org/wiki/Category:Discontinued_Google_services https://en.m.wikipedia.org/wiki/Category:Discontinued_Google... I didn't calculate the average lifetime for their discontinued products, but there are many.
- ucaetano 9y ago
  Are you bundling free consumer products with paid SLA'd enterprise products?

ehsankia 9y ago

There's a difference between 24/7 support for a paid product (50$/year per device), and support for a free internet service backed by ads. Enterprise services get far better support. Personal services are used by literally billions of users, with possibly millions of fake bot accounts spamming all the time, so it's not surprising that sometimes false positives happen. And providing support to billions of people is not easy.

syshum 9y ago
>>Enterprise services get far better support. Better is relative. it is accurate to say it is better than the no support they give to free consumers. But it is a far cry from "good" support
- djsumdog 9y ago
  I agree. I think to CentoOS vs RedHat or any terrible product made by IBM (I'm looking at you WebSphere). I've been at companies where we had multi-million dollar support contracts and it was still next to worthless; involved zipping and shipping tons of logs files, and ultimately was solved with help from people on IRC/StackOverflow or some random forum than by the support company themselves. If you've got good devs and admins, the support is really not all that useful. When it comes to managed chromebooks, I bet you could get a similar cost saving experience if you took one desktop and one linux admin and had them try sourcing chromebook-like PCs, installing Linux on them and experimented giving them to employees only needing access to web apps. Sure you don't get the managed chrome store or whatever, but I bet it'd meet most use cases for a lower cost. Some high schools have managed chromebook programs so there are people out there doing this already.
mstade 9y ago
Whoever said anything about free services? Google's cloud services sure ain't free, nor is G Suite. I stopped using Google's free services long ago, and now am fully divested from their paid ones too. I can't possibly imagine recommending any of my enterprise clients use this either, based on my experience of Google's so-called support.