5 ms·

Sounds great until they shut your shit down without explanation, and all you're left with is a support number that is about as helpful as a brick wall...

nodelessness 9y ago
Was there any such recourse with using Google Apps or Microsoft tools?
- jstewartmobile 9y ago
  Is the cloud the universe now?
  - s17n 9y ago
    Yes.
askvictor 9y ago
They offer much clearer support time-frames for enterprise products (ie things you pay for)
ehsankia 9y ago
I don't get how people in this thread keep comparing a paid enterprise product, to a free ad-backed product used by billions of people. The cost you pay is mostly for the 24/7 support. These are two entirely different services that can't be compared. It's near impossible to provide quality fast support to billions of people for free, especially when there are millions of fake users in the middle trying to use the exact same free systems to abuse and break the system.
- jstewartmobile 9y ago
  I don't get how people in this thread think "paid enterprise support" means that much. In practice, it typically means having an unempowered third-party enter your problem into the robo-form instead of entering it there yourself. That, and where does it say he was using a free account? A lot of universities are on the paid google suite.
  - invisible 9y ago
    I've had great support for Google Cloud directly from Google via paid support. Anecdotes are great but it literally says 24/7 support in the article. That seems like it means there is someone to talk to all day, every day (which is obviously best effort but so are most other products).
agentdrtran 9y ago
Were you a paying customer?
jlebrech 9y ago
good luck with being a white male and not getting shut down
- dang 9y ago
  Please don't post unsubstantive comments here, and please especially don't post flamebait. https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html

nodelessness 9y ago

Was there any such recourse with using Google Apps or Microsoft tools?

jstewartmobile 9y ago
Is the cloud the universe now?
- s17n 9y ago
  Yes.

askvictor 9y ago

They offer much clearer support time-frames for enterprise products (ie things you pay for)

ehsankia 9y ago

I don't get how people in this thread keep comparing a paid enterprise product, to a free ad-backed product used by billions of people. The cost you pay is mostly for the 24/7 support. These are two entirely different services that can't be compared. It's near impossible to provide quality fast support to billions of people for free, especially when there are millions of fake users in the middle trying to use the exact same free systems to abuse and break the system.

jstewartmobile 9y ago
I don't get how people in this thread think "paid enterprise support" means that much. In practice, it typically means having an unempowered third-party enter your problem into the robo-form instead of entering it there yourself. That, and where does it say he was using a free account? A lot of universities are on the paid google suite.
- invisible 9y ago
  I've had great support for Google Cloud directly from Google via paid support. Anecdotes are great but it literally says 24/7 support in the article. That seems like it means there is someone to talk to all day, every day (which is obviously best effort but so are most other products).

agentdrtran 9y ago

Were you a paying customer?

jlebrech 9y ago

good luck with being a white male and not getting shut down

dang 9y ago
Please don't post unsubstantive comments here, and please especially don't post flamebait. https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html