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> We will honor all of our existing agreements with consumers, but we will no longer renew any consumer subscriptions, nor will we sign up any new consumers for
by joelrunyon 9y ago
> We will honor all of our existing agreements with consumers, but we will no longer renew any consumer subscriptions, nor will we sign up any new consumers for Crashplan for Home.
Does that mean they will honor the next month and that's it - or they're completely done?
- SyneRyder 9y agoFrom the email, it looks like your current agreement + 60 days free subscription extension. So if you're on monthly billing, you've got about 60 - 90 days. [They renewed my annual plan just 9 days ago...]
- jschulenklopper 9y ago> So if you're on monthly billing, you've got about 60 - 90 days. I got such a mail, mentioning: "We will honor your existing CrashPlan for Home subscription, keeping your data safe, as always, until your current subscription expires. To allow you time to transition to a new backup solution, we've extended your subscription (at no cost to you) by 60 days. Your new subscription expiration date is 09/13/2017." There's no way I can fit 60 days between today and Sep. 13. I was about to ask about this, only to discover that their mail came from a noreply@ address...
- duebbert 9y agoSame here! Received email today (22 Aug) saying: "we've extended your subscription (at no cost to you) by 60 days. Your new subscription expiration date is 09/14/2017." That's not 60 days from today (or from the end of my monthly subscription)!!!
- SyneRyder 9y agoI just checked my email again, and the subscription expiration they quoted me on my annual subscription wasn't extended either (it's exactly the 12 months I'd paid for). I assume it's a typo and that they mean it's that date + 60 days. But you're right, I wouldn't rely on it though...