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Every interaction I have with a gov.uk portal is a painful UX disater - most recently passport and driver license, both had a submitting payment stage. I can't
by sitepodmatt 9y ago
Every interaction I have with a gov.uk portal is a painful UX disater - most recently passport and driver license, both had a submitting payment stage. I can't imagine anyone saying 'wow look how at the gov.uk got it right' lets use their code, a glorified CMS system with forms and payments bolted on - badly - so badly.
Just rechecked it's still complete crap. They can't support the back button, no post / redirect pattern, confirm form resubmission. https://passportapplication.service.gov.uk/ https://passportapplication.service.gov.uk/
- robin_reala 9y agoThe ‘Apply for a passport’ you linked to service is pretty old now and doesn’t reflect GDS’s current recommendations; as far as I understand it it was more of a reskin of an already existing system than anything done from the ground up. However there’s a newer service available from https://www.gov.uk/apply-renew-passport https://www.gov.uk/apply-renew-passport that is much more modern and actively developed. I’m not sure why they’re both still up (although HM Passport Office could probably tell you), but I’m also not sure how you got to the old one because all of the generic ‘passport’ searches I did on GOV.UK took me eventually to the newer version.
- sitepodmatt 9y agoThe link you posted redirects to original UX disaster after answering ten or so questions (each their own page and a click next). Seems you will only stay on the new site for booking and paying for a traditional walkin appointment.
- robin_reala 9y agoAh, OK. I didn’t work on it so good to know, hopefully it’ll have been completely modernised by 2019 when I need to reapply.
- johneth 9y ago> (each their own page and a click next) I think it's made that way so that it works without Javascript.