Legal, fair and ethical. You're offering a potentially better product to exactly the people that need it. However, before you hawk your brand and wares, try to

Legal, fair and ethical. You're offering a potentially better product to exactly the people that need it. However, before you hawk your brand and wares, try to imagine yourself a good Samaritan and introduce yourself. You might get more information about their needs and wants than you can ever glean from a bug report. This stuff is called Solution Selling and it's a more conversational approach to sales: http://en.wikipedia.org/wiki/Solution_selling http://en.wikipedia.org/wiki/Solution_selling N.B: the references in that page contain wacky commercial products. A better sales advice might be "just be human and be honest". Commercial SS includes variable pricing stuff you don't need.