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Whatever you do, don't reference specific issues the customer had or statements they made. Most people will find this very creepy and stay away from your servic
by LeBlanc 16y ago
Whatever you do, don't reference specific issues the customer had or statements they made. Most people will find this very creepy and stay away from your service. That said, you can tailor your pitch to whatever pain points that customer has.
So "I saw that you have a problem with X at wonka corp" is a no-no, but "My service is way better at X than wonka corp" should be fine. In general, keep it general.
- bigiain 16y agoHow about "My service is way better at X than wonka corp, - also, we value our customers privacy highly and wouldn't dream of publishing your email address in a publicly available support forum."?
- lsc 16y agoWell, for instance, if oracle contacted me 'cause i was on RedHat boards, I'd find it pretty creepy and irritating, especially if they started going off about redhat not respecting my privacy; I put my email on there myself. for someone else to go and assume that I didn't actually mean to put up my email would be kinda insulting. But then, i'm not the sort of person who responds to sales solicitations. (In fact, I do my very best to avoid buying products that require negotiating with a salesperson- it's usually the mark of a higher price.) so you might not want to listen to me. However, if you are poaching from a semi-open-source support form, you might want to keep what I say in mind.