6 ms·
Ask YC: AppleCare warranty ?
the extra warranty increases total cost of apple product by 20% to 30% ... is it worth paying that much? and if Apple can't guarantee its product's quality for even first 3 years then why should i buy that product in the first place?
- astrec 19y agoI've got AppleCare on my MacBook. Hard drive failure; call phone support; take MacBook into service center; No drives in stock (backordered, they'll be in stock in 14 days); Me - "Just put a larger drive in and I'll pay the difference."; Apple - "No."; In the end I asked for my MacBook back, went round the corner to the whitebox computer store, bought a drive for $90, restored my backup and got back to work. Apple sent me a new drive in the post. AppleCare - bah.
- jws 19y agoQuick fact check: Applecare is 10-15% of the cost of macbook airs and 24" iMacs. Maybe an ipod or something is higher, but they are replacing a lot of units dropped in toilets there. Having bought many apple products starting back with that newfangled Apple][+... I don't buy Applecare on desktop machines. It isn't rocket science and when they do screw up (one of my iMacG5s went through 3 motherboards with the bad capacitor problems) they typically cover it on extended warranty. Same with an early graphite Airport, bad caps 13 months out, but I replaced them myself before an extended warranty was announced. Laptops are different though, there is an incentive to cut structure and flirt with the fringes of heat dissipation... I'm about even on laptops. Just before the 3 year period ends I send them in to repair the accumulated defects, such as a mild case of backlight blotchulism and a flakey keyboard backlight in a PBG4. I've extended the life of my PBG4 from 3 to 5 years because I had the warranty. I would not have paid $800 to have it repaired as a 3 year old machine. If I had had applecare on my PB5300 I would have made them fix the SCSI port, but managed to live without it. Just think of it as insurance. Apple is telling you the expected cost of repairs for years 2 and 3 is around 10-15% of the purchase price. Most machines will not have any Applecare work and it is money wasted, unless you live close enough to the wire that an unexpected $800 bill to keep your computer running is a problem, then you might like it for the insurance aspect. It added 13% to the cost of the lowest end Macbook Air that I just bought my wife. (Yeah, I know, I paid extra for a slower machine, but she carries it around a lot and wouldn't notice "fast".)