4 ms·

If that were the case, I'd care very much about a mislabeled/counterfeit good and thank the buyer very much for letting me know, as well as immediately giving t

If that were the case, I'd care very much about a mislabeled/counterfeit good and thank the buyer very much for letting me know, as well as immediately giving that refund. Claiming that it was "damaged in shipping" is the shadiest part of the whole deal. It pretty much guarantees the intentional fraud of the seller.

exelius 9y ago
I dunno about that -- for it to be intentional fraud, it would require the seller to know something. He probably knows next to nothing about electronics and just looked prices up in a catalog for a bunch of inventory he got really cheap somewhere. Have you ever seen the show "Storage Wars"? It's really dumb, but basically people go bid on abandoned storage lockers. I assume everything on that show gets sold on eBay. The people on the show are not exactly the best and brightest...
lb1lf 9y ago
-Or, in my experience just as likely - your complaint isn't read, or at the very least not being comprehended - just registered as a complaint, standard answer sent off (damaged in shipping) and refund issued. I have four (4!) copies of a Raymond Chandler paperback; a major online retailer named after a ditto river had it listed as a hardcover edition; I receive my first paperback, get in touch stating I ordered a hardcover, got a paperback, please advise. They told me to keep the defective item, new being shipped immediately, very sorry &c. 2nd paperback arrive, I tell them again that what I ordered was a hardcover; very sorry, keep it, correct item coming soon. 3rd paperback arrive; I beg them to just check their inventory; book must have been wrongly classified. "Very sorry. Keep it, we'll send you a new one." I gave up. 4th book arrived. Anyone interested in a nice copy of "Killer in the rain"? Two copies? Pleeease?
- joveian 9y ago
  I recently discovered this as well. It turns out that on ebay, "30 day money back guarantee" means "seller is not required to read messages and buyer may not leave feedback that points out that they don't". So as shady as the response seems, I agree with you that this equally likely.
  - alasdair_ 9y ago
    The worst thing about the "guarantee" is when they send you an item with expensive shipping (bulky/ heavy) that is completely wrong or incorrect. Then ebay demands that the buyer needs to pay for return shipping, despite doing nothing wrong. I don't want to pay $30+ on shipping to return an item that was incorrectly sent to me.
- marssaxman 9y ago
  > named after a ditto river I'm assuming you are talking about Amazon, but this phrase caught my eye, and a quick net search turned up nothing: what on earth is a "ditto river"?
  - rangibaby 9y ago
    Ditto means "the same" and Amazon ia named for the Amazon river
    - lorenzhs 9y ago
      As an adverb, it means likewise, and thus refers to major in a major online retailer.
  - hlieberman 9y ago
    A ditto river -- an Amazon. (Ditto, meaning, named the same.)
    - lorenzhs 9y ago
      It does not. In this context, it means likewise. It can also mean aforesaid or the same thing again (in a list).
  - nyankosensei 9y ago
    I suspect they meant "eponymous river".
  - lorenzhs 9y ago
    In that sentence, it refers to major in "a major online retailer" → "a major river". From Google's definition (no idea where they pull it from): informally, used to indicate that something already said is applicable a second time. ditto can be used as a noun (meaning the same again, e.g. in a list when you don't want to repeat something in the row below) or an adverb (as it is here, meaning likewise).

exelius 9y ago

I dunno about that -- for it to be intentional fraud, it would require the seller to know something. He probably knows next to nothing about electronics and just looked prices up in a catalog for a bunch of inventory he got really cheap somewhere. Have you ever seen the show "Storage Wars"? It's really dumb, but basically people go bid on abandoned storage lockers. I assume everything on that show gets sold on eBay. The people on the show are not exactly the best and brightest...

lb1lf 9y ago

-Or, in my experience just as likely - your complaint isn't read, or at the very least not being comprehended - just registered as a complaint, standard answer sent off (damaged in shipping) and refund issued. I have four (4!) copies of a Raymond Chandler paperback; a major online retailer named after a ditto river had it listed as a hardcover edition; I receive my first paperback, get in touch stating I ordered a hardcover, got a paperback, please advise. They told me to keep the defective item, new being shipped immediately, very sorry &c. 2nd paperback arrive, I tell them again that what I ordered was a hardcover; very sorry, keep it, correct item coming soon. 3rd paperback arrive; I beg them to just check their inventory; book must have been wrongly classified. "Very sorry. Keep it, we'll send you a new one." I gave up. 4th book arrived. Anyone interested in a nice copy of "Killer in the rain"? Two copies? Pleeease?

joveian 9y ago
I recently discovered this as well. It turns out that on ebay, "30 day money back guarantee" means "seller is not required to read messages and buyer may not leave feedback that points out that they don't". So as shady as the response seems, I agree with you that this equally likely.
- alasdair_ 9y ago
  The worst thing about the "guarantee" is when they send you an item with expensive shipping (bulky/ heavy) that is completely wrong or incorrect. Then ebay demands that the buyer needs to pay for return shipping, despite doing nothing wrong. I don't want to pay $30+ on shipping to return an item that was incorrectly sent to me.
marssaxman 9y ago
> named after a ditto river I'm assuming you are talking about Amazon, but this phrase caught my eye, and a quick net search turned up nothing: what on earth is a "ditto river"?
- rangibaby 9y ago
  Ditto means "the same" and Amazon ia named for the Amazon river
  - lorenzhs 9y ago
    As an adverb, it means likewise, and thus refers to major in a major online retailer.
- hlieberman 9y ago
  A ditto river -- an Amazon. (Ditto, meaning, named the same.)
  - lorenzhs 9y ago
    It does not. In this context, it means likewise. It can also mean aforesaid or the same thing again (in a list).
- nyankosensei 9y ago
  I suspect they meant "eponymous river".
- lorenzhs 9y ago
  In that sentence, it refers to major in "a major online retailer" → "a major river". From Google's definition (no idea where they pull it from): informally, used to indicate that something already said is applicable a second time. ditto can be used as a noun (meaning the same again, e.g. in a list when you don't want to repeat something in the row below) or an adverb (as it is here, meaning likewise).