> starting out with the disposition [...] is rarely helpful. Of course, I fully agree. And yet I have witnessed enough developers stating the first stage almos

> starting out with the disposition [...] is rarely helpful. Of course, I fully agree. And yet I have witnessed enough developers stating the first stage almost verbatim as a response to a complaint that I grew really quite fond of the link. It is, actually, quite useful in that regard - it allows you to point out the absurdity of the statement in a humoristic way. That, and it wouldn't be a good parody of the Kübler-Ross model if it didn't start with Denial :-)