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I'm curious how many people use Intercom just for the chat function. When I've used it, it has primarily been for the customer lifecycle management portion of t

I'm curious how many people use Intercom just for the chat function. When I've used it, it has primarily been for the customer lifecycle management portion of the product. That is, the ability to send user level data into Intercom and then trigger action driven emails out to users based on a variety of rules.

AznHisoka 9y ago
True. Chat has been around for a decade or more. Intercom didnt innovate on that at all. they just made customer management and communication easier.