I think that just furthers my argument - mistakes get made all the time since we're all humans around here as far as I know. I honestly don't have any problem

I think that just furthers my argument - mistakes get made all the time since we're all humans around here as far as I know. I honestly don't have any problem with people ( tradesmen or otherwise ) making mistakes as long as they own up to them and/or fix them. To say that "once a mistake has been made and a solution negotiated, we're now in a low-trust environment" flies in the face of "Always approach people with optimism".