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But airline stocks have skyrocketed in the past 5 year as have their profits. After the mergers of airlines, they realized that they have a captive market and
by eighthnate 9y ago
But airline stocks have skyrocketed in the past 5 year as have their profits.
After the mergers of airlines, they realized that they have a captive market and don't have to care about service since there is only a limited number of choices for a large customer base. It's far more profitable to treat the customers are cattle who have no other option.
Oil prices are down, but the fares are still high. The seats are small, service is terrible, airports are congested, TSA is intrusive and the experience is horrible, but what can we do?
It's like internet service. When you have one or two large monopolies controlling an area, there is no incentive to treat customers well. Get mistreated by verizon go to comcast for more mistreatment.
It's funny looking back when airlines were merging that the CEOs were saying how cost savings and synergies of merged airlines will trickle down to the customers in the form of lower airfare and better service.
It was supposed to be a win-win for the companies and the customers.
- rdiddly 9y agoYeah, and like all trickle-down theories, it turned out to be complete BS. Those of us who lived through Reagan aren't surprised. It's really a genius example of doublespeak. How do you sell the public and regulators on a plan that takes wealth or benefit from the 99% and gives it to the 1%? You tell them it does the exact opposite of what it actually does. You tell them "Hey man it's all part of the plan! After all, the rich can't give you tons of money" [your money] "unless they have it first, amirite bro? Just sign here and all the riches will be yours!" Then later when the plan "just happens to" result in an upward rush of wealth & benefit, you say "oops it didn't work." Oh, it worked.
- waqf 9y agoYou can't blame TSA on the lack of competition, since it's effectively state mandated anyway. (Strictly speaking, airports aren't required to use TSA staff, but they're required to have the same intrusive security protocols.)