4 ms·

What kind of support do you need for a smartphone? I've literally never even thought "maybe I should contact support" for a phone problem.

jacalata 9y ago
Tons of things, like "my phone is two weeks old and the battery life has halved"
- betenoire 9y ago
  I'd complain about the battery in that case, not support.
  - colordrops 9y ago
    What? If you can't get support to fix the battery for you, that's also a problem with support too.
  - jacalata 9y ago
    Well, if you want your complaining to achieve anything, you should do it to support.
- Too 9y ago
  1. Uninstall crap apps installed during these 2 weeks. 2. Disable or throttle background network sync.
colordrops 9y ago
- A software bug with notifications - Asking when accessories would be available on their site (car chargers and screen protectors were out of stock)
krastanov 9y ago
Some of the bloatware (minimal as it may be) is very intrusive, including ads sent as notifications through system apps that can not be blocked or silenced. Their support gaslights you about topics like that.
- teekert 9y ago
  Huh, what are those apps then? Also, what accessories? There's just a charger right? Supposedly Lineage runs well on them btw.
  - colordrops 9y ago
    That's another annoying thing. OnePlus uses a specific type of charger, the Dash(tm) charger, so you can't just buy any random USB charging unit, or else it will take all day to charge. And the chargers are expensive. The other problem is that the screen is not flat, so you need to buy a curved screen protector. For the OnePlus 3, they've been sold out for months, and have no plans to restock them. Furthermore, there are no good 3rd party screen protectors. So if you have a OnePlus 3, you just have to use it without a screen protector. These problems are not acceptable for a modern phone company.
    - thaumasiotes 9y ago
      > The other problem is that the screen is not flat, so you need to buy a curved screen protector. Huh? The phone ships with the screen protector already applied.
      - colordrops 9y ago
        It's a low quality plastic on that loses its adhesiveness and starts peeling off in less than a month. I was referring to tempered glass protectors. I didn't realize that people still use plastic ones.
        thaumasiotes 9y ago
        > It's a low quality plastic on that loses its adhesiveness and starts peeling off in less than a month. Again, I can assure you from personal experience that this isn't true.
        9y ago
dagw 9y ago
I recently contacted OnePlus support for the first time last month after I dropped my phone and shattered the screen. The whole process was extremely fast and smooth. Quick reply from OnePlus, they organized shipping to my nearest repair center and even the actual repair was quick.

jacalata 9y ago

Tons of things, like "my phone is two weeks old and the battery life has halved"

betenoire 9y ago
I'd complain about the battery in that case, not support.
- colordrops 9y ago
  What? If you can't get support to fix the battery for you, that's also a problem with support too.
- jacalata 9y ago
  Well, if you want your complaining to achieve anything, you should do it to support.
Too 9y ago
1. Uninstall crap apps installed during these 2 weeks. 2. Disable or throttle background network sync.

colordrops 9y ago

- A software bug with notifications - Asking when accessories would be available on their site (car chargers and screen protectors were out of stock)

krastanov 9y ago

Some of the bloatware (minimal as it may be) is very intrusive, including ads sent as notifications through system apps that can not be blocked or silenced. Their support gaslights you about topics like that.

teekert 9y ago
Huh, what are those apps then? Also, what accessories? There's just a charger right? Supposedly Lineage runs well on them btw.
- colordrops 9y ago
  That's another annoying thing. OnePlus uses a specific type of charger, the Dash(tm) charger, so you can't just buy any random USB charging unit, or else it will take all day to charge. And the chargers are expensive. The other problem is that the screen is not flat, so you need to buy a curved screen protector. For the OnePlus 3, they've been sold out for months, and have no plans to restock them. Furthermore, there are no good 3rd party screen protectors. So if you have a OnePlus 3, you just have to use it without a screen protector. These problems are not acceptable for a modern phone company.
  - thaumasiotes 9y ago
    > The other problem is that the screen is not flat, so you need to buy a curved screen protector. Huh? The phone ships with the screen protector already applied.
    - colordrops 9y ago
      It's a low quality plastic on that loses its adhesiveness and starts peeling off in less than a month. I was referring to tempered glass protectors. I didn't realize that people still use plastic ones.
      - thaumasiotes 9y ago
        > It's a low quality plastic on that loses its adhesiveness and starts peeling off in less than a month. Again, I can assure you from personal experience that this isn't true.
        9y ago

dagw 9y ago

I recently contacted OnePlus support for the first time last month after I dropped my phone and shattered the screen. The whole process was extremely fast and smooth. Quick reply from OnePlus, they organized shipping to my nearest repair center and even the actual repair was quick.