There simply just isn't any value in an email product that doesn't include support, so this is without a doubt a bait and switch. By ending technical support,

There simply just isn't any value in an email product that doesn't include support, so this is without a doubt a bait and switch. By ending technical support, you end up forcing customers to upgrade the second an IP is blacklisted (usually because of another customer on the same IP) or whatever. I'd have a lot more respect for SparkPost if they just ended the free plan altogether instead of using tactics like this. The strategy here is now clear - price at unsustainable levels to attract new users and dramatically raise prices (by more than 2x and overages higher than that!) to drive revenue. Thanks SparkPost. We'll be looking elsewhere.