Grrr. Their first point is "Make It a Form", because "e-mail is too hard". I can appreciate that it's nice to have a web-form, as a back-up for people who have

Grrr. Their first point is "Make It a Form", because "e-mail is too hard". I can appreciate that it's nice to have a web-form, as a back-up for people who haven't got their e-mail set up, or who are genuinely so inexperienced that e-mail is beyond them. But for the rest of us, e-mail is the normal way to communicate on-line. Contact Us pages with nothing but a web form annoy the hell out of me. It especially infuriates me when they call it "e-mail", but don't actually provide an e-mail address. That's just insulting.