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The correct answer to "many people find this confusing" is never "I don't, so it's fine."
by PhasmaFelis 9y ago
The correct answer to "many people find this confusing" is never "I don't, so it's fine."
- Spivak 9y agoBut there's a difference between confusion that arises because something is complex or inconsistent and confusion that arises because people have the wrong mental model. "I assume that SQL tables are basically just fancy CSV files. Therefore strong invariants are obviously confusing."
- PhasmaFelis 9y agoIf most serious users have the wrong mental model about something, then either there's a serious documentation/training failure, or the correct model is non-obvious and counterintuitive (or both). Blaming the users for their ignorance is not productive in either case.