I have slightly different way of dealing with them. I pick up, and either ask them to hold on because I'm outside/on the other line/doing something etc.. or if

I have slightly different way of dealing with them. I pick up, and either ask them to hold on because I'm outside/on the other line/doing something etc.. or if it's a robot I select option they want me to press to connect to the operator. Next I put them on hold and wait to see how long it takes them to disconnect. Record holder was 7 min 51 sec. When I have time I will also talk to them, feed them incorrect information, put them multiple times on hold etc. This wastes their time and money. Maybe if more people started doing that they it would no longer be profitable. :)