Change management at established organizations is hard. When franchises are involved I'm sure it's exponentially harder. With most things, HN overestimates the

Change management at established organizations is hard. When franchises are involved I'm sure it's exponentially harder. With most things, HN overestimates the ability of most organizations to overcome inertia. FB, AMZN, GOOG, etc are anomalies when it comes to managing change at large organizations.