4 ms·
14 days for a replacement is an atrocious amount of time.
by gubby 9y ago
14 days for a replacement is an atrocious amount of time.
- mikeash 9y agoI can't understand it. You can mail them the guts of your lock, have them fix it, then mail it back to you, all in a week or less. Or they can just send you a new one, and it takes at least two weeks? Do new ones come by courier snail from China, or is this just a scheme to discourage people from opting for a replacement, or what?
- OkGoDoIt 9y agoThat may be the official statement but they sent me a replacement next day.
- turtlebits 9y agoIt says 14 days lead time. I'm guessing they don't have the parts in stock for 500+ devices affected.
- fooey 9y agoI assume that number is mostly to deter people from going with that option