I would think that ITIL is one of the obvious standards here, but you have to pay for it. Since you are working for a big pharma firm though, surely you can exp

I would think that ITIL is one of the obvious standards here, but you have to pay for it. Since you are working for a big pharma firm though, surely you can expense the cost of some manuals? Alternatively a quick search threw up this: https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists You might have to do some deeper searching since you get mostly commercial stuff in the first few pages of hits. I guess this area has not attracted much open source interest.