> Such AI coupled with the inflexible policies of companies like Google and Amazon I would argue that there is a key difference in customer support which makes

> Such AI coupled with the inflexible policies of companies like Google and Amazon I would argue that there is a key difference in customer support which makes me much more confident in Amazon than Google. Google has non-existent customer support for the public and virtually non-existent customer support for paid customers. If something goes wrong with your Google product your best bet - even as a paid customer - is to contact someone you know at Google. Going through the official channels is a waste of time. Amazon, on the other hand, will bend over backwards to make sure you're satisfied - even if it loses money in that transaction. Refund decisions are mostly automated at this point, although human support for both vendors and buyers is there if needed.