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Such AI coupled with the inflexible policies of companies like Google and Amazon is already starting to be a problem and will only get worse as it's deployed mo
by mnm1 9y ago
Such AI coupled with the inflexible policies of companies like Google and Amazon is already starting to be a problem and will only get worse as it's deployed more broadly. Accounts are closed without recourse for invalid reasons and their owners treated like violators. Short of a law requiring explanations and an appeal process, I don't see this situation getting better ever. Yet another reason not to trust these companies or use their services that require creating accounts and agreeing to their bullshit TOS.
- tenpies 9y ago> Such AI coupled with the inflexible policies of companies like Google and Amazon I would argue that there is a key difference in customer support which makes me much more confident in Amazon than Google. Google has non-existent customer support for the public and virtually non-existent customer support for paid customers. If something goes wrong with your Google product your best bet - even as a paid customer - is to contact someone you know at Google. Going through the official channels is a waste of time. Amazon, on the other hand, will bend over backwards to make sure you're satisfied - even if it loses money in that transaction. Refund decisions are mostly automated at this point, although human support for both vendors and buyers is there if needed.
- mnm1 9y agoI specifically listed Amazon because they close accounts with no appeals and no reason. Just because you've had a good experience, doesn't mean that's universally so.