He's not surprised. The point is that SV culture is designed around intentionally obfuscating people who aren't in tech or law or academia behind apps and servi

He's not surprised. The point is that SV culture is designed around intentionally obfuscating people who aren't in tech or law or academia behind apps and services. Yes, obviously, those people live and work in parts of SV, just like anywhere else. But SV is built around not having to see or interact them as human beings who have lives and problems outside of the narrowly scoped tasks people in the bubble hired them to perform. Thus the entire bubble metaphor that was the point of the article.