I once bought a projector that stopped working after 6 months. I tried all the "channels" directly available in the UI (like contact the seller) and got no answ

I once bought a projector that stopped working after 6 months. I tried all the "channels" directly available in the UI (like contact the seller) and got no answer. When I thought there was nothing else to do, a friend told me: "The first thing you need to do in Amazon, is getting in touch with a real human". And he showed me how, which involved a complicated series of UI steps. Once I talked to a real person I got my money back in a week. So, yes, I definitely agree. Amazon is making it increasingly difficult to talk to real humans. If I can't get into a phone call, or at least a chat, I don't bother anymore.