I frequently see people suggest a chargeback as the first option. I have seen people suggest it instead of even trying for an RMA. I have seen it suggested for

I frequently see people suggest a chargeback as the first option. I have seen people suggest it instead of even trying for an RMA. I have seen it suggested for delayed delivery. I have no idea about the frequency, but I have reason to suspect some are quite frivolous. Like you, I believe it should be the last option. I'm just not sure that we are the majority.